FirstFleet Improves Driver Communication with Real-Time Messaging Solution
Motorcity Systems’ RELAY™ unifies messaging via Platform Science driver-facing app
Motorcity Systems, a provider of software and integration solutions for trucking companies, announces that FirstFleet, one of the largest dedicated contract carriers in North America with more than 2,900 power units, has adopted its RELAY system to take dispatch-to-driver communications and workflow to the next level of optimization.
Motorcity’s RELAY is a real-time messaging system that fleets use to give dispatchers one source of messages with drivers versus using multiple disparate systems leading to lost message threads. RELAY integrates with multiple third-party ELD telematics, mobile communications platforms, and devices, as well as new or legacy transportation management software (TMS) systems providing increased visibility to information like Hours of Service.
With RELAY, fleets can organize drivers into groups to track conversations and complete digital forms on a timeline. Visual and audio cues alert dispatchers and drivers when new messages are received. RELAY also has real-time chat, group messaging, a powerful search engine, and other easy-to-use features.
Motorcity delivers RELAY as a cloud-based solution that is integrated with FirstFleet’s mobile platform powered by Platform Science, whose innovative transportation solutions make it easier for fleets to develop, deploy, and manage mobile devices and applications on commercial vehicles. Through the platform, FirstFleet is able to customize its workflows down to an app-by-app and driver-by-driver level and create in-cab technology experiences that best suit specific business objectives.
“We built RELAY to address the communication and messaging problems that motor carriers and drivers experience with traditional TMS and back-office systems and are extremely proud to count FirstFleet as an early adopter of this new messaging solution,” said Bob Stemple, Co-Founder and President of Motorcity Systems.
FirstFleet, based in Murfreesboro, TN, continues to make strategic investments in technology that returns productivity and efficiency to its operations, and enables the company to be agile in its offerings to customers and drivers.
“RELAY has allowed us to merge the communication streams of in-cab and SMS solutions for our drivers and dispatch teams which in turn provides increased visibility and accessibility in an area that has historically been limited to the sender and receiver,” said Austin Henderson, Chief Information Officer of FirstFleet. “In short, more eyes on the communication stream increases our communication flow and thus increases satisfaction for all parties involved.”
“The RELAY integration to Platform Science is another example of how Platform Science provides ultimate flexibility for customers like FirstFleet to build and add best-in-class technologies that improve operations, enhance driver and dispatch communication, and optimize overall performance,” said Thomas Colby, Senior Vice President, Platform Ecosystem, of Platform Science.
To learn more about how RELAY is improving dispatch-to-driver communication over out-of-the-box telematics solutions, visit: https://www.youtube.com/watch?v=MTm6oNzvDl0.
About Motorcity Systems
Motorcity Systems is a team of transportation industry professionals and seasoned technology and integration experts that came together to solve the problems and fill in gaps created by legacy platforms. The company helps motor carriers move away from traditional, single-sourced technologies to a varied portfolio of solutions that better fit their organization’s needs while saving time and keeping costs down. Motorcity Systems’ cloud platform and prebuilt, native connections bring together its solutions with legacy TMS systems, third-party software, and partner products. Learn more at www.motorcity.systems.
Founded in 1986, FirstFleet has consistently provided the highest quality dedicated contract carriage service to its shipper partners. Currently operating over 2,900 company owned power units and over 11,000 company owned trailers, FirstFleet has operations based throughout the United States with service to all 48 contiguous states, Canada and Mexico. In addition to dedicated carriage, FirstFleet offers truckload and outsourced transportation/carrier management solutions. Operating new, premium equipment and employing only the finest drivers with proven experience, FirstFleet provides its customers with end-to-end freight visibility and a superior on time delivery rates. For more, visit: www.firstfleetinc.com
About Platform Science
Platform Science is transforming transportation technology by empowering enterprise fleets with a unified, user-friendly technology platform. Platform Science makes it easy to develop, deploy and manage mobile devices and applications on commercial vehicles, giving fleets an edge in efficiency, flexibility, visibility and productivity. The customizable platform delivers an unlimited canvas to fleets and developers seeking to innovate and create new solutions as customers’ needs, businesses and industries evolve. Platform Science was named by Fast Company as one of the World’s Most Innovative Companies for 2022. In 2021, Platform Science was ranked #2 in the FreightTech 25 Awards by industry news leader, FreightWaves. For more information, please visit www.platformscience.com