FirstFleet Improves Driver Communication with Real-Time Messaging Solution

Motorcity Systems, a provider of software and integration solutions for trucking companies, announces that FirstFleet, one of the largest dedicated contract carriers in North America with more than 2,900 power units, has adopted its RELAY system to take dispatch-to-driver communications and workflow to the next level of optimization. 

Motorcity’s RELAY is a real-time messaging system that fleets use to give dispatchers one source of messages with drivers versus using multiple disparate systems leading to lost message threads. RELAY integrates with multiple third-party ELD telematics, mobile communications platforms, and devices, as well as new or legacy transportation management software (TMS) systems providing increased visibility to information like Hours of Service.

Motorcity delivers RELAY as a cloud-based solution that is integrated with FirstFleet’s mobile platform powered by Platform Science, whose innovative transportation solutions make it easier for fleets to develop, deploy, and manage mobile devices and applications on commercial vehicles. Through the platform, FirstFleet is able to customize its workflows down to an app-by-app and driver-by-driver level and create in-cab technology experiences that best suit specific business objectives. 

“We built RELAY to address the communication and messaging problems that motor carriers and drivers experience with traditional TMS and back-office systems and are extremely proud to count FirstFleet as an early adopter of this new messaging solution,” said Bob Stemple, Co-Founder and President of Motorcity Systems.

“RELAY has allowed us to merge the communication streams of in-cab and SMS solutions for our drivers and dispatch teams which in turn provides increased visibility and accessibility in an area that has historically been limited to the sender and receiver,” said Austin Henderson, Chief Information Officer of FirstFleet. “In short, more eyes on the communication stream increases our communication flow and thus increases satisfaction for all parties involved.”

“The RELAY integration to Platform Science is another example of how Platform Science provides ultimate flexibility for customers like FirstFleet to build and add best-in-class technologies that improve operations, enhance driver and dispatch communication, and optimize overall performance,” said Thomas Colby, Senior Vice President, Platform Ecosystem, of Platform Science. 

To learn more about how RELAY is improving dispatch-to-driver communication over out-of-the-box telematics solutions, visit: https://www.youtube.com/watch?v=MTm6oNzvDl0